ASA Department Profile Series: Membership
The American Society of Appraisers is a world renowned and respected international organization devoted to the appraisal profession. ASA is the oldest and only major appraisal organization representing all appraisal specialists.
From recruiting prospective members to processing hundreds of applications/member renewals, sending of member kits or providing live call center or e-mail support to member or consumer inquiries, ASA’s Membership Department is responsible for all member related development and services. Each year the department generally responds to over 19,000 calls and 13,000 e-mail inquiries, prepares and mails over 2,500 prospective member packets, reviews and processes over 360 membership applications and nearly 5,000 membership renewals. The department also works closely with a broad line up of benefit partners to provide valuable cost-savings to members.
The department is currently comprised of five people: Angelica Sullivan, Sabriya Tony, Terri Walker, Anna Culpepper and Brittani Agee.
Angelica Sullivan, Director of Membership Recruitment, manages the development and implementation of all membership recruitment and development programs. Actively seeks to grow ASA’s membership base within the US and abroad. Angelica is one of the Society’s newest employees. Her educational background and 17 years of work experience provide a unique and valuable skill set. She has a Bachelor of Science degree in Business Administration with a concentration in Marketing from Virginia Tech. Prior to ASA, Angelica has worked in both the non-profit/association and marketing services industries, most notably as a senior membership development manager for the American Society of Civil Engineers and as a renewal production manager for the national Wildlife Federation, along with account/production management positions for multiple agencies. Angelica may be reached at (703) 733-2123 or firstname.lastname@example.org.
Sabriya Tony, Membership and Customer Service Manager, manages ASA’s Customer Service Program to ensure the highest quality of professionalism. Processes all new membership applications and assists applicants with their membership requirements. Proactively interacts with new members, members at risk for termination and terminated members. Manages the Student Affiliate Program, retired and sabbatical application process and processes chapter changes. Sabriya’s entire career of more than 15 years has focused on customer service. She is one of the Society’s longest tenured employees. With more than a decade of service, her experience and comprehensive knowledge of ASA’s membership systems, policies and procedures enable her to monitor and quickly address issues, as well as train and mentor new team members. Prior to ASA Sabriya has worked in the hospitality, medical and law fields. Sabriya may be reached at (703) 733-2130 or email@example.com.
Terri Walker, Anna Culpepper and Brittani Agee each serve as Member Service Representatives, who assist with registrations for educational courses and events, membership information, change of address, book and publication sales and general information about ASA.
Terri Walker, Member Service Representatives, Terri has been with the Society for nearly three years. Her extensive background in customer service and related systems, along with more than 20 years’ work experience, provide her with a unique and valuable skill set to handle and resolve challenges quickly and satisfactory. Prior to ASA Terri has worked for Weststar Mortgage, Parexel, WRB Communications, Green Point Mortgage, Kaiser Permanente and AirTran Airways. Terri may be reached at (703) 733-2104 or firstname.lastname@example.org.
Anna Culpepper, Member Service Representatives (Temp), Anna has been with the Society less than a year on a long-term temp assignment. Her educational background and relative work experience lend well for her role in engaging with professionals and consumers. She has a Bachelor of Arts degree in Arts Management with a minor in History/Classical Studies from Randolph-Macon College where she graduated with honors and a Masters in Museum Studies with a focus in administration and non-profit management from George Washington University. Prior to ASA Anna participated in internships at The Phillip’s Collection, Smithsonian and Valentine Richmond History Center Collection, along with volunteering at ArtSpace Herndon and the Greater Reston Arts Center. Anna may be reached at (703) 733-2114 or email@example.com.
Brittani Agee, Member Service Representatives (Temp), Brittani has been with the Society less than a year on a long-term temp assignment. Her background in customer service allows her to successfully multitask and juggle a variety of important tasks quickly and accurately. She has received past recognition and advancement for her work and communication skills. Prior to ASA Brittani has worked in the travel, food service and leasing industry’s. Brittani may be reached at (703) 733-2111 or firstname.lastname@example.org.
Together, these four individuals work to provide a positive experience for members and others seeking to join or hire ASA credentialed professionals.